Returns & Refunds

 

Lash Supplies -

Due to the sensitivity of sanitation, Jey Kouture Lash Co does not offer returns on our merchandise. We will accept exchanges of unopened items that are not liquid within seven (7) days of purchase if they are defective or damaged. In certain situations, only partial refunds are granted as store credit (if applicable). They will be solely at the discretion of Jey Kouture Lash Co and the customer service representative handling your case.

 

Lash Trays -

Lash Trays are eligible for exchange within 7 days of purchase. After 7 days, we are unable to exchange the item. The Item must be unopened and show no sign of being tampered with.

If the item/s you want to exchange is no longer available, we will happily provide a store credit. We do not offer cash refunds due to an item being out of stock.

 

Lash Glue/Adhesives -

Defective or damaged lash glues/adhesives are eligible for replacement within 7 days of purchase. If you find that one of the adhesives does not work for you, we will happily replace the item with another Lash Glue/Adhesive. The customer must contact our customer care with their concerns within 7 days of purchase via phone or email. If we cannot come to a resolution for a replacement adhesive of your choice, a store credit will be provided instead. We do not offer cash refunds

 

Exchanges (if applicable)

We will only replace items if they are defective or damaged.

 

Defective or damaged items must be reported within THREE (3) days of purchase when purchased in-store/online pickup from the pick-up timestamp noted in our system.

 

Online orders shipped to the customer's address must be reported within seven (7) days of the shipping service delivery time stamp.

 

If an exchange is approved via email or phone to be returned in-store, the customer has seven (7) days from the date of approval to return the item in-store. Any attempt to return an item after this time is not accepted.

 

If an exchange is approved via email or phone to be returned via mail, the customer has seven (7) days from the date of approval to ship the item to our return address. Any items shipped after the 7th day will be rejected at our warehouse and returned to you.

 

Return Shipping -

You will be responsible for your shipping costs for returning your items). Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your refund.

Once a return shipping label has been processed, the customer has seven (7) days from this date to provide proof of receipt that the items have been returned.

If returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

 

Damages

Jey Kouture is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

MISSING PACKAGE -

Any missing packages must be reported to Jeykouture Lash Co. within 3 days of receiving your order.

Missing packages must be reported within 3 days of the package being confirmed delivered by the shipping service. If the package is not reported within 3 days Jey Kouture will not be able to assist in any way.

 

Jey Kouture does not refund missing packages. It is the customers' responsibility to provide a correct shipping address a be available to receive their package. If a customer continues to abuse the shipping policy by reporting missing packages JeyKouture reserves the right to cancel the customer's account without notice.

 

WRONG ADDRESS -

If a customer reports that a package was shipped to the wrong address and Jey Kouture shipped the package to the address the customer provided, Jey Kouture will not reship the package. Customers are encouraged to go to the address that was provided and retrieve the package.